Privacy Policy
1. Introduction
This document sets out the privacy policy of Riding Muse (referred to in this privacy policy as ‘we’, ‘us’, or ‘our’). For the purposes of applicable data protection law (in particular, the General Data Protection Regulation (EU) 2016/679 (the “GDPR”) and the UK Data Protection Act 2018), your data will be controlled by us.
This privacy policy applies whenever we collect your personal information and/or personal data (your personal data). This includes between you, the visitor to this website (whether directly as our customer or as personnel of our customer), and us, the owner and provider of this website, and also where we are directed by a third party to process your personal data.
We take our privacy obligations seriously. Please read this privacy policy carefully as it contains important information on who we are and how and why we collect, store, use, and share your personal data in connection with your use of our website. It also explains your rights in relation to your personal data and how to contact us or a relevant regulator in the event you have a complaint.
2. Types of Personal Information We Collect
The personal data we collect may include the following:
Name
Mailing or street address
Email address
Social media information
Telephone number and other contact details
Age
Date of birth
Credit card or other payment information
Information about your business or personal circumstances
Information in connection with any client surveys, questionnaires and promotions you participate in
When we use analytical cookies, your device identity and type, IP address, geo-location information, page view statistics, advertising data and standard web log information
Information about third parties
Any other information provided by you to us via this website, in the course of us providing services to you, or otherwise required by us or provided by you
3. How We Collect Personal Information
We endeavour to ensure that information we collect is complete, accurate, accessible and not subject to unauthorised access.
We may collect personal data either directly from you, or from third parties, including where you:
Contact us through our website
Communicate with us via email, telephone, SMS, social applications (such as LinkedIn or Facebook), or otherwise
Engage us to perform services for you
When you or your organisation offer to provide, or provide, services to us
Interact with our website, social applications, services, content and advertising
Invest in our business or enquire as to a potential purchase in our business
We may also collect personal data from you when you use or access our website or our social media pages. This may be done through the use of web analytics tools, cookies, or other similar tracking technologies that allow us to track and analyse your website usage. For more information, please see our Cookie Policy.
4. Use of Your Personal Information
We collect and use personal data for the following purposes:
To provide services or information to you
For record keeping and administrative purposes
To comply with our legal obligations, resolve disputes or enforce our agreements with third parties
Where we have your consent, including to send you marketing and promotional messages and other information that may be of interest to you. In this regard, we may use email, SMS, social media or mail to send you direct marketing communications. You can opt out of receiving marketing materials from us by using the opt-out facility provided (e.g. an unsubscribe link)
For our legitimate interests including:
To develop and carry out marketing activities and conduct market research and analysis
To improve and optimise our service offering and customer experience
To send you administrative messages, reminders, notices, updates and other information requested by you
To consider an application of employment from you
The delivery of our services
5. Sharing Your Data
We may share your personal data in certain circumstances, as follows:
Where there is a change of control in our business or a sale or transfer of business assets
Credit-checking agencies for credit control reasons
Disclosures required by law or regulation
Service providers and other affiliated third parties to enable us to provide our services to you, including other professional advisers such as accountants, disaster recovery service providers or auditors and/or overseas counsel
6. Security
We take reasonable steps to ensure your personal data is secure and protected from misuse or unauthorised access. Our information technology systems are password protected, and we use a range of administrative and technical measures to protect these systems. However, we cannot guarantee the security of your personal data.
7. Links
Our website may contain links to other websites. Those links are provided for convenience and may not remain current or be maintained. We are not responsible for the privacy practices of those linked websites and we suggest you review the privacy policies of those websites before using them.
8. Your Rights
You have various rights with respect to our use of your personal data:
Access – You have the right to obtain access to your information and certain other information (similar to that provided in this privacy notice).
Be informed – You have the right to be provided with clear, transparent and easily understandable information.
Rectification – You have the right to have inaccurate or incomplete personal data corrected.
Objecting – You have the right to object to processing in certain circumstances, including for direct marketing.
Restricting – You have the right to block or suppress further use of your information.
Erasure – You have the right to ask us to erase your personal data under certain conditions.
Portability – You have the right to receive personal data in a commonly used, machine-readable format.
Complaints – You may lodge a complaint with the applicable supervisory authority. In the UK, this is the Information Commissioner’s Office.
Withdraw consent – You have the right to withdraw your consent at any time, including for marketing purposes.
You may exercise any of these rights by contacting us via the email address provided below.
9. How Long We Keep Data
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including satisfying any legal, accounting, or reporting requirements. We will securely destroy your personal data in accordance with applicable laws and regulations.
For further information about specific retention periods, please contact us using our email address provided below.
10. Transfers Outside the European Economic Area (EEA)
To provide our services, we may transfer personal data to countries outside the UK or EEA. These countries may not provide the same level of data protection as your country of residence.
When we do this, we will ensure your data is protected with appropriate safeguards, such as standard contractual clauses. For more information, please contact us.
11. Contact Us
For further information about this privacy policy or our data practices, or to exercise your rights, please contact us at:
Email: Rebecca@ridingmuse.com
We may change this privacy policy from time to time by posting an updated version on our website. We encourage you to check the site regularly. Where changes are significant, we will endeavour to notify you via email.